• Attention Resellers and YWAM ministries: we offer special discounts, but unless otherwise agreed-upon beforehand, your overstock returns will only be accepted for items published by YWAM Publishing and YWAM Publishing/Emerald within 60 days of the invoice date (a 90% refund will be issued on such items in resalable condition).

ALL other Customers: If you received a wrong or defective item we will of course be happy to rectify the situation as soon as possible; this might include:

• sending you the correct or replacement item at our cost
• accepting your cancellation of that order (if you so request), and reimbursing you or crediting your account upon return (if we so request) of the wrong or damaged item

If you cancel an order for any reason and we have not yet mailed your item(s), we will process a full refund. If it has already been mailed, we will handle the issue the same way as outlined in the next scenario.

If you are not satisfied with a product, we will accept your return if it is post-marked no later than 15 days after you had received your order. If we receive your return in resalable condition we will issue a 95% refund (on the actual item(s), not including shipping & handling). Items that do not qualify for return include

• time-sensitive materials (published for a particular time period/event),
• special-sale items that are discounted 40 or more percent,
• shrink-wrapped audio-visual or software material that has been opened
• out-of-print or no-longer featured items
• special-order items (items we specifically ordered for you)

Please package the item(s) securely (tightly and protected, so they cannot slide around within the package, it damages them!), and return to: WorldChristian.com, 906 E Boulder, Colorado Springs, CO 80903. If you send your return by postal mail, you may--for your own loss protection--want to insure the item or request delivery confirmation service.