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Attention Resellers and YWAM ministries: we offer special discounts, but unless otherwise agreed-upon beforehand, your overstock returns will only be accepted for items published by YWAM Publishing within 60 days of the shipping date (a 90% refund will be issued on such items in resalable condition).
ALL other Customers: If you received a wrong or defective item we will of course be happy to rectify the situation as soon as possible; this might include:
If you cancel an order for any reason and we have not yet mailed your item(s), we will process a full refund. If it has already been mailed, we will handle the issue the same way as outlined in the next scenario. The same applies for downloadable products; they will be considered "mailed" once the credit card charge has been settled by the Authorization Gateway (this happens once a day at 6 pm Mountain Standard Time).
If you are not satisfied with a product, we will accept your return if it is post-marked no later than 15 days after you had received your order. If we receive your return in resalable condition we will issue a 95% refund (on the actual item(s), not including shipping & handling). Items that do not qualify for return include
If your order is returned as "Undeliverable," and you decide to cancel the order (rather than to pay for reshipping the order), we will issue
(We will also deduct any charge we incurred by the shipping company for the return.)
Please package the item(s) securely (tightly and protected, so they cannot slide around within the package, it damages them!), and return to: WorldChristian.com, 906 E Boulder, Colorado Springs, CO 80903. If you send your return by postal mail, you may--for your own loss protection--want to insure the item or request delivery confirmation service.